Privacy Policy

Last updated: 23rd July 2018

Samaria Cutlery Sdn. Bhd. (Co. No. 608505-M) respects the privacy of individuals with regard to personal data and is committed to protecting the privacy of our Users, and strives to provide a safe, secure User experience. This privacy policy is formulated in accordance with the Personal Data Protection Act 2010 (“Act”) and General Data Protection Regulation (EU 2016/679) (“Regulation”), which describes how your information is collected and used and your choices with respect to your Personal Data. The following discloses our information gathering and dissemination practices for this website, www.samaria.my

1. How We Collect Your Data

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

2. Cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

3. How We Use Collected Information

Samaria may collect and use Users personal information for the following purposes:

• To improve customer service – Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To improve our Site – We may use feedback you provide to improve our products and services.
• To process payments – We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To process exchanges or product returns – We may use the information Users provide about themselves to manage Users expectation.
• To run a promotion, contest, survey or other Site feature – To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails – We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact use via our Site.

Although the precise details of the Personal Data collected will vary according to the specific purpose (such as surveys, email marketing, promotions) whether online or otherwise, we may typically collect the following personal data from or in relation to you:

• Name
• Address
• Phone number(s)
• Date of birth
• E-mail address
• Gender
• Location Information
• Social Media Profiles

4. Account Protection

Your password is the key to your account. Use unique numbers and letters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.

We will never ask for your password by phone or e-mail, so if you receive such an inquiry, please report the incident to Samaria immediately.

If you access our Site from a shared computer or a computer in an internet cafe, a PC room or a library, certain information about you, such as your User ID, activity or reminders from the Site, may also be visible to other individuals who use the computer after you. To protect your personal information or communication from being disclosed to others, you should log out and close the web browser after using our Site.

5. How We Protect Your Information

Your Personal Data shall be stored either in hard copies in our offices or stored in servers located in Malaysia and operated by us or our service providers.
We shall undertake the appropriate security measures to protect Personal Data in pursuant to the principles of confidentiality and integrity.

6. Sharing Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

We may disclose your personal Data to other subsidiaries associate companies within our group. These subsidiaries or associates will treat your Personal Data as confidential, in accordance with the Privacy Policy and with all applicable Data Protection legislation and will process such Personal Data only for the purposes and within the terms set out herein.

7. Third Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing.

These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

8. Right of Access to Personal Data

You may contact us (at the address below) to exercise any rights granted to you under the Regulation. The following rights are as follow:

Right to access

This allows you to confirm whether Samaria is currently processing any Personal Data pertaining to you. When complying to such request, Samaria will provide you with a copy of your Personal Data.

Right to rectification

You may make a request, whether verbally or in writing, to rectify any inaccurate or incomplete Personal Data. Upon request, Samaria will rectify/ complete Personal Data within one (1) month of receipt of such request.

Right to erasure

You may request for your Personal Data to be erased. You may make such request if the Personal Data retained by Samaria is no longer necessary for the purpose it was originally collected.

Right to restrict processing

The Regulation provides you with the right to restrict the manner in which Samaria processes your Personal Data. The effect of such restriction is Samaria will suspend the processing of your Personal Data for a period of time. Circumstances which may give rise to this right includes instances where your Personal Data is in dispute and time is required to verify any (in)accuracy. Samaria will notify you prior to the lifting of restriction.

Right to object

You may object to the processing of your Personal Data, including for purpose of direct marketing. In an event you exercise such right, Samaria will cease from processing your Personal Data.

9. Changes to this Privacy Policy

We have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

10. Privacy Questions

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Samaria Cutlery Sdn Bhd (HQ) (608505-M)
12, Jalan Anggerik Mokara 31/49,
Kota Kemuning, Seksyen 31,
40460 Shah Alam
Selangor, Malaysia.
service@samariacutlery.com.my